You can access the Refunds & Cancellations page by clicking on 'Refunds & Cancellations' under the 'Advanced' section in the left sidebar. This page provides a centralized interface for processing and managing ticket refunds and cancellations.
1. Refund/Cancellation Request Form
This section allows you to initiate a refund or cancellation request:
- Ticket Number: Enter the unique identifier for the ticket to be refunded or cancelled.
- Reason for Refund/Cancellation: Select a reason from the dropdown menu (e.g., 'Customer Request', 'Service Disruption').
- Refund Amount: Specify the amount to be refunded. This may be the full ticket price or a partial amount, depending on the circumstances and company policy.
- Additional Notes: Provide any additional information or comments related to the request.
- Submit Request button: Click to submit the refund or cancellation request for processing.
2. Refund/Cancellation Requests Table
This table displays a list of all refund and cancellation requests, with the following columns:
- Request ID: Unique identifier for the refund/cancellation request.
- Ticket #: The ticket number associated with the request.
- Requested By: The user who submitted the request.
- Request Date: The date the request was submitted.
- Reason: The reason provided for the refund/cancellation.
- Refund Amount: The amount requested to be refunded.
- Status: The current status of the request (e.g., 'Pending', 'Approved', 'Rejected', 'Processed').
- Processed By: The user who processed the request (if applicable).
- Processed Date: The date the request was processed (if applicable).
- Notes: Any additional notes or comments related to the request.
- Actions:
- Approve button: Approves the refund/cancellation request.
- Reject button: Rejects the refund/cancellation request.
The table also includes pagination controls and a search bar.